Access
How do I get a CNnect account?
You don't need to request a CNnect account.
As long as you are a student or staff member at The College, your CNect accounts will be automatically created the first time you log into the College CNnect environment.
After you log into CNnect you will see all the available courses.
How do I login?
Figure 1: Login Button
Use your student username and password to log in. This can be found in your welcome letter.
Your username = your student number
Your password = changeme (if you're a first time user/Help desk is resetting your password).
You should then be prompted to change your username.
If you are a new user and your login failed, after:
- Disabling your cookies
- Entering your username and password correctly
Please contact the Help Desk at
cnnect@nursing.edu.au during office hours: Monday to Friday 9AM to 4.30 PM. Expect response within 24 working hours.
Why can't I log in?
There could be many reasons but the most probable is you have simply forgotten your password, are trying the wrong one or are entering it incorrectly. Some other things consider include:
- Does your username or password contain a mixture of upper and lower case letters? It should be entered exactly.
- Are cookies enabled on your browser?
- Disable Cookies In Internet Explorer
- Disable Cookies In FireFox
- Disable Cookies In Chrome
Do I have to be on campus to login?
No.
CNnect is web-based which means that you can login from anywhere in the world as long as you have an internet connection and the appropriate Login & Password
Forgotten your password / username?
Click on the "Lost password" link in the Login window and enter your registered email address or your username.
If you supplied a correct username or email address then an email should be sent to you.
The email will contain easy instructions to confirm and complete this password change.
If you continue to have difficulty, please contact the Help Desk at
cnnect@nursing.edu.au to request a password reset.
Figure 2: Lost Password Link
Password - I used to be able to login to Moodle but now when I enter my password, it comes up invalid.
At the start of the new academic year, you are given 6 opportunities to change your password. If you have not done this, your password will expire and you will no longer be able to login to Moodle.
You can reset your password by going in to student webmail and changing it there.
- OR -
You may have simply
forgotten your password.
Does it matter which browser I use to access CNnect? or Why can't I open my resources?
Make sure that you have the following browser/s and applications functioning in your computer to have full access of CNnect.
- Windows users: CNnect works best with the latest version of Firefox.
- Mac users: CNnect works best with Firefox.
- Make sure you have Adobe Flash Player installed in your browser. It's free: get it here.
- You may also need Adobe Acrobat Reader. It is also free: get it here.
- Please ensure that your pop-up blocker is turned OFF when using CNnect.
- Note: Explorer is no longer supported for Mac.
- Avoid opening CNnect in Safari, you might not be able to read your resources or answer any of your online discussions.
Navigation
How do I open my course?
Figure 3 - Screenshot of 'My Courses'
Once you are enrolled in a course, it will appear under "My courses" any time that you are logged into CNnect.
How do I find course X?
If you are not already enrolled in a course you can search for it by name and description.
How do I jump between my courses?
You can open two browser windows for the subjects you're working on to jump from one course to another.
If you just want to go to another course, and close the other one, go back to the
home page
and click on your desired subject in "My courses".
Figure 4 - Screenshot of 'My Courses'
How do I get back to the homepage?
Use the navigation bar at the top left of the page.
Figure 5 - Screenshot of 'Navigation Bar'
Course Content
What does it mean if I get an error message that says 'This course is not enrollable'?
If you are trying to access a course and CNnect tells you that the course is not enrollable, then there are a few things to try:
- Check that your information is correct and that you really are a student in this course.
- Check with your tutor to ensure that they have enrolled you in the course and in the right semester.
Where have all of the weeks/topics gone?
You have probably clicked on the black square.
Figure 6 - Screenshot depicting the 'Black Square'
Does CNnect keep logs on your participation? Can we turn this off?
Yes, CNnect does keep logs, and NO it cannot be turned off.
This information is required to ensure that the system provides you with information based on your login details.
Activity logs are a side-effect of this.
Emails, Forums, Wikis & Blogs
Why am I not getting any e-mails and others are?
Chances are your email address in your profile is either wrong or disabled.
It could also be that you are not subscribed to the forums that are generating emails.
The College will use only your student email address for course communication. If you choose to, you can change your email settings to auto-forward your mail to a personal email account.
Be aware that free email services such as Hotmail have limitations and can be unreliable.
Hotmail users may also not receive e-mails if the administrator has banned the use of hotmail email addresses.
How can I stop all of these e-mails?
E-mails are an essential part of the way Moodle works. They are used to keep you up to date with what is going on. If you wish to reduce the amount of emails you get, you could:
- Edit your profile and change your e-mail settings
- Unsubscribe from non-essential forums (although they are there for a reason!)
- Disable your e-mail address in your profile although this is not recommended and may mean you don't receive vital course or subject information
How do I respond to a forum?
Watch this short video tutorial OR...
Figure 7 - Screenshot of discussion titles
Figure 8 - Screenshot of 'Reply' link
Figure 9 - Screenshot of 'Response' page
What is a wiki & how do I participate in one?
A wiki is like your online notebook, where you can enter notes, reflections and even complete your assessments on.
It is also a place for you and your peers to clarify concepts with the help of each other. To start using it simply...
How do I add to the glossary?
Figure 12 - Adding to the glossary
Then click on save when you're finished.
Online Quizzes
How do I submit them?
Figure 14 - Submitting
What are counted as attempts?
Clicking on the Submit page button (even if you haven't answered all of the items yet) will count as one attempt. So be careful and check all of your answers first before clicking the "Submit page" or "Submit all and finish" button. Make sure that you have read and understood the questions and followed all the instructions before hitting that "Submit page" button..
You can save your answers without submitting them if you need time to look at your notes before going through the rest of the quiz again.
Why can't I open my quiz?
Make sure that your pop-up blocker is allowing the quiz to open up.
To do this in Windows, hold your Ctrl key as you click on the yellow bar across your browser window. This bar will ask you if you’d like to allow this site to be opened. Select yes.
Figure 16 - Quiz Prompt
How do I know my time limit?
Figure 17 - Time Limit
Once the quiz is opened, you will see a timer running backwards telling you how much time you have left to complete and submit the quiz.
Help & Support
Where can I get help?
- In the first instance, contact your tutor. Tutors are able to provide some basic technical support for CNnect.
- Subject Coordinators should be contacted in the next instance.
- If your problem is still unresolved, contact CNnect@nursing.edu.au It is important that you provide as much information as you can about the problem OR be in front of an internet connected computer when you contact them. Have the following information handy:
- page URL or address where the problem occurs
- time of problem
- error message received
- Provide your full name, your course and instructor's name, and a telephone number or email address that you currently use
The College's program development team provides technical support during office hours: Monday to Friday 9AM to 4.30 PM. Expect response within 24 working hours
Who's my tutor?
To find out who your tutor is, you will need to login to CNnect and send a message to your course co-ordinator.
